Birthday Pawty-Pup Collection
Regular price
$24.99
Sale price
$24.99
Regular price
Unit price
Product description
Shipping & Return
This adorable and interactive toy is designed with vibrant colors and playful patterns to capture your pup's attention and add a festive touch to their celebration. Crafted from durable and pet-safe materials, the Birthday Paw-ty Pup is not just a toy; it's a companion that your dog can chew, toss, and cuddle with during their birthday festivities! This collection comes with a cupcake, cake, birthday-hat, and bone toy.
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
At Tug&Fetch, we are committed to ensuring the satisfaction of our customers and their furry friends. Our goal is to provide high-quality dog toys that bring joy to both pets and their owners. If you are not completely satisfied with your purchase, we offer a transparent and fair refund policy to keep our customers happy.1. **Eligibility for Refund:**
- Refunds are applicable for products purchased directly from Tug&Fetch.
- Products must be returned within 30 from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. **How to Initiate a Refund:**
- Contact our Customer Service team at tug.fetch@gmail.com to initiate the refund process.
- Provide your order number and a brief explanation of the reason for the refund.
3. **Refund Options:**
- We offer two options for refunds: a full refund of the purchase price or a replacement product.
- Refunds will be issued to the original payment method used for the purchase.
4. **Return Shipping:**
- Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping method for returns to ensure they are received.
5. **Refund Processing Time:**
- Once we receive the returned item, please allow 1-3 business days for us to process the refund.
- Refunds will be processed promptly, but the time it takes for the refund to reflect in your account may vary depending on your payment method.
6. **Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or a full refund, including return shipping costs.
7. **Customer Satisfaction Guarantee:**
- If, for any reason, you are not satisfied with your purchase, please reach out to us. We are committed to finding a solution that makes you and your furry friend happy.
By choosing Tug&Fetch, you have joined a community of pet lovers who value quality and satisfaction. We appreciate your trust in us and strive to provide exceptional customer service.
Thank you for choosing Tug&Fetch!